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When Rachel worked with this team, it had been banned from releasing to production. Never a good sign. But she quickly learned that the situation was even worse: the team members were distrustful of each other, people avoided each other and closed the dialogue quickly. What should a Scrum Master do in this extreme situation? We discuss this, and other insights that can help you work with teams that have lost trust in each other.
In The Power of Spirit: How Organizations Transform by Harrison Owen, Rachel found a new metaphor for organizational change. She also learned how important it is to invest in learning the history of why people do what they do in the organizations we work for.
About Rachel Martz
Rachel has been in digital product development for over 20 years, having performed every role imaginable. She entered the agile space 13 years ago, doing hands-on product strategy and development modernization.
Rachel is in the data and analytics industry at the moment and loves being a Scrum Master because it's the most impactful role she can have for helping improve people's lives.
You can link with Rachel Martz on LinkedIn.