In this episode, I look at several pieces of research around the illusion of familiarity and how evolution and experience has shaped us into preferring the safety of the familiar and distrusting the novel. This impacts on people in the workplace - the aversion to change in many and the errors people make in perceiving patterns in randomness. A higher performing workplace culture builds into its processes self-correction and the challenging of assumptions. How can we tweak our workplace cultures to be more like that?
