A Startup Founder’s Crash Course In Customer Support With Douglas Hanna of Help.com

Like most founders, you are probably looking to secure more customers, so you scale revenue. While this should be a top priority, it’s also important to think about how you are going to support your growing customer base. If you are, you are ahead of many founders that don’t take the time until they start running into serious customer retention issues. 

With this in mind, I sought out the help of Douglas Hanna. Douglas is a member of INC Magazine’s 30 Under 30, helped run customer support at HostGator, and sold his last company for millions. Currently, Douglas is the CEO of Help.com. 

I sat down with Douglas to help you think more holistically about your customer support strategy and give you the tools, resources, and methodologies you need to be successful.

Enjoy!