Kristin J. Arnold, MBA, CMC, CPF, CSP is the president and founder of Quality Process Consultants, Inc., with offices in Scottsdale, Arizona and Cape Traverse, Prince Edward Island, Canada. As a professional facilitator specializing in high stakes meeting facilitation, interactive speaker and engaging trainer and consultant, Kristin is passionate about teamwork, engagement, action and momentum.Kristin’s passion for teams is reflected in her writing, speaking, facilitation and consulting. She is the author of several books in the Extraordinary Team Series (Team Basics, Email Basics and Team Energizers), as well as a newspaper columnist and contributing author to a myriad of other team-based books, such as The IAF Handbook of Group Facilitation. Her latest book, Boring to Bravo was published in August, 2010.Featured in numerous publications such as Harvard Business Update, USA Today and Selling Power, Kristin knows what it takes to lead, facilitate and participate in high performing teams.
Key takeaways include:How to handle conflict when participants have personal agendas. What questions work best to stimultate the creativity in groups. How to effectively facilitate remote meetings so technology doesn't get in the way.