The difference between a leader saying 'I apologize, we messed up. It won't happen again." and 'I apologize, my team member completely screwed up in the worst possible way' is the difference between building strong relationships with your team, your clients, and your customers or chipping away at all of the credibility you've earned.
Let's talk why it's so important for leaders to 'man up' and take responsibility for those inevitable mistakes.
#leadership
#leadershiptraining
#success
