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Customer Confidential: Untold Stories of Earned Growth
Ep. 1: The godfather of loyalty
Released: Jan 23, 2014
Fred Reichheld talks about the challenges companies face in engaging employees (8:45), the question of linking NPS to compensation (18:05) and how Net Promoter can enhance innovation (30:15).
Ep. 1: The godfather of loyalty: Fred Reichheld discusses employee engagement and innovation.