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Customer Confidential: Untold Stories of Earned Growth
Ep. 3: Making the grade at City Year
Released: Feb 11, 2014
Gillian Smith explains how the nonprofit uses the Net Promoter System to gauge its impact on schools it serves (10:04) and employee engagement (17:20). She also shares what she wishes she knew before she started using NPS (30:56).
Ep. 3: Making the grade at City Year: Gillian Smith, chief marketing officer of City Year, talks her NPS experience.
