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Customer Confidential: Untold Stories of Earned Growth
Ep. 5: NPS pilots at Herman Miller
Released: Mar 7, 2014
Pam Carpenter talks about the office-furniture maker's NPS pilots (2:06), lessons about e-mail surveys (5:05), how to write effective feedback requests (13:28) and how to turn feedback into action (29:22).
Ep. 5: NPS pilots at Herman Miller: Pam Carpenter, employee communications manager at Herman Miller, discusses NPS pilots.
