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Customer Confidential: Untold Stories of Earned Growth
Ep. 6: Smiling until customers smile back
Released: Mar 18, 2014
Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, discuss the difference between Net Promoter Score and Net Promoter System (11:22), accountability within the system (22:41) and the importance of authentic, human employees (30:34).
Ep. 6: Smiling until customers smile back: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, examine the NPS experience at those companies.
