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Customer Confidential: Untold Stories of Earned Growth
Ep. 15: Finding opportunities in a broken chair
Released: Jul 24, 2014
Herman Miller's Pam Carpenter returns to the podcast to discuss the company's NPS pilot efforts (5:55), its response rates (16:04) and an experiment that's giving the company a window into the customer experience (34:59).
Ep. 15: Finding opportunities in a broken chair: Pam Carpenter provides an update on the ongoing Net Promoter System rollout at Herman Miller.