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Customer Confidential: Untold Stories of Earned Growth
Ep. 18: Letting feedback speak for itself
Released: Sep 4, 2014
Amy Pressman, co-founder of Medallia, talks about the customer experience company's NPS work (5:46), the unique tactics of customer-centric companies (8:02) and the importance of sharing feedback with front-line employees (16:33).
Ep. 18: Letting feedback speak for itself: Medallia's Amy Pressman discusses how companies can become more customer-centric.
