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Customer Confidential: Untold Stories of Earned Growth
Ep. 20: Making customers royally happy
Released: Oct 2, 2014
Horst Schulze, CEO of Capella Hotel Group and one of the founders of Ritz-Carlton, reflects on what it takes to set a high bar for service (7:34), engage employees (16:02) and earn customers' enduring loyalty (38:31).
Ep. 20: Making customers royally happy: Hotel legend Horst Schulze explains how he engages his staff to provide world-class service to guests of his luxury hotels.
