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Customer Confidential: Untold Stories of Earned Growth
Ep. 27: A prescription for better service
Released: Jan 15, 2015
Andrew MacPherson of the UK National Health Service talks about the organization's Friends and Family Test (15:12), the challenges of measuring customer service in healthcare (17:36) and what's next for its Net Promoter program (46:34).
Ep. 27: A prescription for better service: Andrew MacPherson of the UK National Health Service talks about the organization's adoption of the Net Promoter Score.
