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Customer Confidential: Untold Stories of Earned Growth
Ep. 29: Love feedback, but hate surveys?
Released: Jan 29, 2015
Satmetrix CEO Richard Owen discusses his company's approach to customer experience management (3:50), the use of social media as a feedback tool (22:30) and the future of surveys (29:10).
Ep. 29: Love feedback, but hate surveys?: Satmetrix CEO Richard Owen discusses his company's approach to customer data and the future of surveys.
