Ep. 31: Taking the pulse of patient care

Customer Confidential: Untold Stories of Earned Growth

Ep. 31: Taking the pulse of patient care

Released: Feb 12, 2015

Gautam Mahtani of Customer Feedback Systems LP, along with Phil Fegan and Sarah Cooper of HealthCare Partners of Nevada, discuss their strategies for collecting patient feedback (4:24), addressing the unique needs of healthcare providers (29:28) and organizational changes designed to improve care (33:26).

Ep. 31: Taking the pulse of patient care: Gautam Mahtani of Customer Feedback Systems LP, along with Phil Fegan and Sarah Cooper of HealthCare Partners of Nevada, discuss the opportunities for providers to build loyalty among their patients.

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