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Customer Confidential: Untold Stories of Earned Growth
Ep. 33: Net Promoter at the heart of a transformation
Released: Mar 5, 2015
Safelite AutoGlass CEO Tom Feeney discusses what it takes to make car repairs less painful (12:23), teach customer-centric behaviors to staff (18:14) and inspire cultural change (30:23).
Ep. 33: Net Promoter at the heart of a transformation: Safelite AutoGlass CEO Tom Feeney shares what it takes to turn a painful car repair into an opportunity to impress a customer.
