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Customer Confidential: Untold Stories of Earned Growth
Ep. 41: At Disney, the show must go on
Released: May 21, 2015
Former Disney executive Lee Cockerell shares what it takes to maintain high-quality service at the company's theme parks and resorts (4:52), anticipate customers' needs (16:41) and spread that signature Disney magic (26:52).
Ep. 41: At Disney, the show must go on: Former Disney executive Lee Cockerell shares what it takes to maintain the entertainment company's famously high level of customer service.
