Enjoy this bonus material and the Good to Know Podcast will return 2-2-16 for an all new season!
0:50 Introductions
1:03 Skills that make a good customer service rep
1:46 How to effectively address mistakes mending relationships versus fixing problems
3:57 The customer is always right; true or false?
5:12 Managing the dual roles of sales and customer service
6:22 Challenges and advantages of a blended background
