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Customer Confidential: Untold Stories of Earned Growth
Ep. 46: The wisdom of Jeanne Bliss
Released: Jul 9, 2015
Jeanne Bliss, who pioneered the role of chief customer officer, discusses the dangers of reactionary behavior (3:00), the traits of an effective chief customer officer (15:30) and the companies she admires (23:50).
Ep. 46: The wisdom of Jeanne Bliss: Jeanne Bliss, who pioneered the role of chief customer officer, shares some of the common issues that keep companies from providing the best service.
