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Customer Confidential: Untold Stories of Earned Growth
Ep. 49: Creating a market of trust and delight at eBay
Released: Aug 13, 2015
Joshua Rossman, who leads loyalty efforts at eBay, discusses the early challenges the company faced as it adopted the Net Promoter System (2:30), the importance of building trust (13:20) and what it takes to become customer-centric (38:45).
Ep. 49: Creating a market of trust and delight at eBay: Joshua Rossman of eBay shares the good, the bad and the ugly of the online marketplace's Net Promoter System journey.
