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Customer Confidential: Untold Stories of Earned Growth
Ep. 53: Former Telstra CEO David Thodey's Net Promoter journey - Part 2
Released: Sep 24, 2015
In part two of our conversation with former Telstra CEO David Thodey, he discusses the benefits of regular team huddles (1:48), his approach to evaluating potential investments (10:40) and what he would do differently if he could (16:31).
Ep. 53: Former Telstra CEO David Thodey's Net Promoter journey - Part 2: In part two of our conversation with former Telstra CEO David Thodey, he shares how he built a culture of customer advocacy at the Australian telco.
