Dare we say that 2016 is the year when commercialization of the customer experience becomes the kiss of death? Companies that target the lowest common denominator and strive to be consistent to large groups of consumers are just commoditized. And when you try to be great to the biggest group of people you can possibly reach, you actually end up being great to no one.
My guest today, Brad Steward, is an iconic entrepreneur in the active outdoor lifestyle -- and now travel -- markets. He’s a former pro snowboarder and founder of Bonfire Snowboarding. I would even venture to say that he’s one of the founders of the snowboard industry, along with Jake Burton-Carpenter and the late Tom Simms.
Brad’s a visionary and he’s about to point that creativity to a brand-new launch in Caravan Outpost. Caravan Outpost is a hand-built travel experience created for a very specific avatar (target customer).
Brad has SO many amazing takeaways in this podcast. I advise you grab your notebook and pen, and listen in to Brad and I as we talk about the importance of creating magical moments for consumers, why products should strive to create completely unique, visceral experiences, as well as the path of the founder/entrepreneur. Brad is a perfect example of an adventurous entrepreneur, and I hope his journey inspires you!
