Whether or not you have a website or even use social media (Facebook, Twitter, for examples), you have an online reputation. For most of us, our reputations and reviews online are favorable, positive and good.
But what do you do with a negative online comment or review?
Quite often, a doctor's first encounter with social media may be when a disgruntled patient has written a negative comment or review about you, your practice or your colleagues.
Your online reputation can make or break your clinical practice.
This is Part 1: Your Online Reputation | How to Manage Negative Online Reviews.
This podcast was published in parallel with this article from our website: http://russandrandy.com/negative-online-reviews-respond/
Be sure to look for the episode on Doctor Rating Sites, too.
And please be sure to rate our podcast (5-stars, of course) so that we can continue bringing you practical tips for branding & marketing your practice!
All the best!
Russ...and Randy Healthcare's RX for Web and Social