This weekend, we focus on leadership values. Ken Richmond, FACHE, an interim executive based in Buffalo, New York, walks the talk when it comes to being a values leader. It is not a good day unless he visits with at least five patients and tours the facility talking about the importance of quality -- treating patients as if they were a relative or friend -- and preaching the gospel of quality. What makes Ken special is his passion, his empathy and his commitment to listen carefully.
John also talks about two of his blogs, Values Versus Value and The Power of Love (In Leadership). So join us and then let us know what you think.