The art and role of customer service as well as ticket operations in off-site venues is one of Jason Sabatino's specialties. Not only with the College Football Playoffs, as the Director of Business and Ticket Operations, but also with the NCAA men's basketball tournament. Sabatino discusses some of the various issues surrounding customer service, including the mantra 'the customer is always right' and dealing with various issues on gameday. Sabatino discusses his time with the Cleveland Cavaliers organization, running NBA basketball, minor league hockey, and special events, as well as his tenure at Boston University.
