Few sales trainers try to dissect the tone of an office suffering from a multigenerational leadership gap like Judy Ferraro, who talks about the fissures found in the differences between the Baby Boomers, Generation X and Millennials. Ferraro shares her vision of how the office space has changed on the sales floor, especially with Gen-X being the smallest of the three generations, and ways to restore it. Ferraro also talks about her roots in improv, and how it is helped her gain momentum in educating others on how to make smarter calls, resisting the urge the make cold calls. Twitter: @JudyFerraro
