In this episode, the host John Siracusa and Meredith Deen from FMSI discuss how to integrate effectively into your Omni-Channel user experience the branch and universal Employees.
They discussed Apple strategies and how to integrate a great user experience to all age ranges of your customers.
About 9% of banking customer still open accounts at a branch. Learn here how to update them to match customers expectations.
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FMSI Info
Branch of the Future Report
Universal Associate White Paper
About The Host
John Siracusa is the creator of #BankSocial, the first banking conference solely dedicated to content marketing and social media.
He is also the creator of the #CaseStudySummit, a live online conference over a 30 day period that brings together the biggest collection of unique bank and credit union case study stories. He’s the host of “The Bank On It Show,” a banking and social media Podcast that is available on iTunes and Stitcher for download. Be sure to follow him on Twitter @JohnSiracusa for industry news and updates.
