Dr. Bob Dent is the Senior Vice President, Chief Operating Officer and Chief Nursing Officer for Midland Memorial Hospital in Midland, Texas. LearnChair Radio host Bob Dragone was looking for an organization that operated on a firm set of leadership standards when he came across Midland Memorial's remarkable leadership principles. The discussion with Bob Dent examines how the hospital established its leadership standards and how Bob and his staff ensure every employee lives up to them. Bob relates how Midland Memorial developed its Leadership Pledge and how every employee is introduced to a Culture of Ownership. Every day Bob conducts leadership rounds to interact with both staff and patients. In this manner, the hospital builds and maintains lasting relationships with patients, families and the Midland community. Midland's strong commitment to staff encompasses a unique policy on meetings which many companies might envy. Bob adds his own insights on what characteristics a good leader should have on top of the standards set by his hospital. This podcast is a valuable look at how an organization can make leadership work every day.
