This episode is once where I was interviewed by Yanique Grant, on her Navigating The Customer Experience Podcast.
In this episode, I share the strategies and actions needed to create a delivering wow experience in your practice.
I also speak about the importance of being unique as well as some of the things that are limiting businesses from really delivering that WOW.
I speak about the correlation between poor leadership and poor customer experience in a lot of businesses, as well as how I stay motivated every day.
Here's an excerpt from the Show notes from Episode 30 of Navigating the Customer Experience
Anissa Holmes shared the first step of creating an amazing practice; one that people talk about, one that has a fascinating brand is first creating that vision and saying, “What do I want to be known for? At the end of the day, what am I working for? What do I want to achieve?” Her vision was to create the number 1 dental practice in the country known for delivering an amazing wow experience and that was the vision that they would be there and that was the vision before anything was put in place and from there they said “What sort of practice would we need to be? What sort of team members would we have to have? What would have to be our core values?” Before they did anything, they actually thought about what they wanted to be and when she says “we”, it really is “we”. She feels like businesses that are super successful, if you look at Zappos, Amazon, Disney – it’s all about the team and for her when she was creating her core values for her company, she involved the team and they said “What do we want to be known for?” They did things like saying they wanted to be very unique, they wanted to make an impact on the community, they wanted to build strong teams, and they wanted to be known for delivering wow. So they set those core values out and so every decision they make had to be in align with those core values, so pursue growth and learning and so having those luncheon learn session where her team is constantly training and having book clubs where they are reading books together in terms of growing business and personal development with a kindle and that was something she did for her team, she thinks it’s really important, many people create this checklist and just put it down somewhere or hang it up but they don’t live it and once you have that, you know your vision then you have to say what sort of business do we need to be, what sort of team do we have to have and then you have to start creating amazing systems and really just designing how you are going to get there. - See more at: http://yaniquegrant.com/episode-030-achieving-extraordinary-results-delivering-wow-dr-anissa-holmes/#sthash.mGIgBjUM.dpuf
