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Customer Confidential: Untold Stories of Earned Growth
Ep. 100: Who Makes the Follow-Up Call? Rob Markey Answers More Listener Questions
Released: Jan 6, 2017
Does the Net Promoter Score gauge a customer's broader relationship with a company or just the customer's most recent experience? Or both? Who should make follow-up calls to customers?
Rob Markey addresses these questions and more in this episode.
Ep. 100: Who Makes the Follow-Up Call? Rob Markey Answers More Listener Questions: Rob Markey answers listeners' questions about relationship and experience Net Promoter Scores, and the importance of follow-up calls.
