These are not your typical robots. When you are trying to contact someone, many times you're speaking to a bot, particularly if you're on Facebook or maybe on Twitter. This can be both a great way to interact with your customers via social media channel, but if not used properly can be a deal breaker.
If there are fake news, then there's definitely fake accounts. Majority of these "bots" are fake accounts, that are most of the time used to increase followers on social media. There are "bots" being used to increase productivity and others are just there to simply breach security.
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Related articles:
Ticket-scalping bots set to face unlimited fines
http://CraigPeterson.com/news/ticket-scalping-bots-set-to-face-unlimited-fines/12001
Up to 48 million Twitter accounts are bots, study says
http://CraigPeterson.com/news/up-to-48-million-twitter-accounts-are-bots-study-says/11995
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