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Customer Confidential: Untold Stories of Earned Growth
Ep. 107: Shorts | Asking the Right Question
Released: Mar 16, 2017
By focusing on a single question, the Net Promoter System eliminates unnecessary complexity. Rob Markey and Fred Reichheld, inventor of the Net Promoter Score, explain the origins of the "likelihood to recommend" question.
Ep. 107: Shorts | Asking the Right Question: Rob Markey and Fred Reichheld discuss how the Net Promoter System strives to eliminate complexity.
