Conversations and dialogue are the tools that Hemant uses to study the system where he works. He has specific questions he asks from the team and the stakeholders that guide his investigation of the system. These questions are critical to start the dialogue in the right direction.
About Hemant Khati
Hemant is working as an Agile Coach, scrum Master and Scrum trainer since 2005. Hemant loves to help companies explore the 'scrum 360' approach wherein the power of scrum is extended to vendors, partners and the support functions. Hemant has a Masters in Computer Science and is a professional Scrum Trainer and currently works for Cognizant Technologies.
You can link with Hemant Khati on LinkedIn and connect with Hemant Khati on Twitter.