J.D. Power releases its 2018 North America Airline Satisfaction Study. Michael Taylor, Travel Practice Lead at J.D. Power shares which airlines get it right, and which airlines aren't up to snuff.
Plus, how airlines are battling it out over how to win customers.
See the study here: http://www.jdpower.com/press-releases/jd-power-2018-north-america-airline-satisfaction-study