In order to provide consistent care in Intermountain Medical Group clinics, Kelly Imlay, Nurse Administrator for the Medical Group, is working with Continuous Improvement to standardize patient care provided by Medical Assistants. In this podcast, Anne Pendo, MD, Medical Director for Experience of Care talks with Kelly and Diane Salisbury, an Intermountain medical assistant for the last 14 years, about how creating standards for the same care across all Intermountain clinics will improve the patient--and caregiver—experience.
