In 2002 Matt started and built a successful website agency, before selling the business to focus on his passion for helping businesses get more word of mouth referrals! He’s a 40 Under 40 Recipient and Chamber Small Business Owner of the Year and Matt believes that the problem with Small Business is Bananas! His new book “More…Word of Mouth Referrals, Lifelong Customers and Raving Fans” is out now.
In this episode, we cover:
1:41 – Book launches
4:52 – Erik Wahl
6:02 – Exactly What To Say by Phil M. Jones
6:58 – Just imagine…
8:58 – Research books vs action books
10:09 – 90-minute reads
11:41 – Word of mouth
15:13 – How to get more word of mouth referrals
15:55 – Overdelivering
20:05 – The Rule of 3
26:50 – Heroic Public Speaking
31:04 – Care packages
Resources mentioned in this episode:
Website: www.breakthrough-champion.com
www.amazon.com/MORE-Referrals-Lifelong-Customers-Raving-ebook/dp/B07H1QXGJV
Tools: Hubspot CRM, Coggle.it
Book: Never East Alone by Keith Ferrazzi, Steal The Show by Michael Port, Unthink by Erik Wahl
Album: Sound of Silence by Disturbed
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The post CL193: How To Get More Word Of Mouth Referrals - Interview with Matt Ward appeared first on James Taylor .
