80% of firms believe they provide a great client experience. Only 8% of clients believe the experience is great. We have to close this gap. Josh and David discuss the challenges of getting feedback from your clients to let us know where we really stand. Insights into the world of professional services marketing, presented by Josh Miles and David Lecours. The professional services industry is an increasingly competitive one – your firm needs to stand out from the pack, so a marketing strategy can no longer be an afterthought. Subscribe on iTunes Visit PSM.show for more
