Kent is as an internet marketer, tried different outsourcing options... DISASTER! To stay in business he had to redefine the concept of a call center and it’s money making role in business.
Top 3 Value Bombs:
1. Make sure that the phone number that you want people to call is prominent anywhere in your business.
2. When people bought from you once, they’ll feel comfortable buying from you again if their experience is a good experience.
3. If you use scripts, you’d sound robotic. Besides, you as an agent will never learn the product, you’d just learn the script.
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