Insurance claims are a key “moment of truth” for policyholders where carriers have an opportunity to either make a positive impression and increase satisfaction and renewals or deliver a frustrating experience that alienates customers and makes them consider the alternatives. In this “Age of the Customer,” policyholders demand personalized communications with a seamless end-to-end experience rather than a fragmented and confusing journey. This podcast is selected highlights from the recent webcast “Streamline Your Claims Correspondence,” which took place on May 23rd and featured Quadient’s Avi Greenfield.
