Keeping Sales, Marketing, and Revenue Management on the same page in a 20-property boutique hotel collection is no small task. This is not a big brand, with big brand support. These small departments are crafting unique experiences from the mountains to the sea. Dan Rollins from Auberge Resorts Collection joins Glenn and Estella and walks them through how these teams decide on a single source of truth, from which systems, and who sees the most relevant data for them, how to set goals, take action, and what to expect as a result. What should they expect? “…understanding guest behavior, what’s driving them, what’s making them happy, what doesn’t—and booking a better mix of business.” Learn more by listening in now!
Guest: Dan Rollins, Corporate Director, Revenue Manager, Auberge Resorts Collection
