Our collective level of confidence can make a huge difference in the workplace. If we are prepared to try things, we will learn more and faster. Naturally, not everything will work, there will be mistakes, problems and failures along the way. The difficulty in Japan is that failure and mistakes are not embraced but avoided. The learning process from failure is truncated. Part of the problem is the way mistakes are handled. Rather than being seen as a learning proposition and accepted, the mistakes are highlighted and the person is berated. This flows straight across into the innovation process and the consequences are not helpful.
Welcome back to this weekly edition every Tuesday of "THE Cutting Edge Japan Business Show"
I am your host Dr. Greg Story, President of Dale Carnegie Training Japan and best selling author of Japan Sales Mastery. We are bringing the show to you from our High Performance Center in Akasaka in Minato-ku, the business center of Tokyo.
Why the Cutting Edge?
In this show, we are looking at the critical areas for success in business in Japan. We want to help advance everyone’s thinking so that we be at the forefront, the Cutting Edge, of how to flourish here in this market.
Before we get into this week’s topic, here is what caught my attention lately.
China has overtaken Japan in global patent applications in 2017 . Chinese entries are up 13% on the previous year and pushed Japan down to third place. The USA as number one but China is predicted to overtake the US in three years time. Half of all patent applications are now originating in East Asia.
This is episode number 38and we are talking aboutFinding Your Confidence
Soredewa ikimasho, so let's get going.
Are you confident? If the answer is “no”, then how can you become more confident? If the answer is “yes”, does that extend to areas where you lack existing expertise and experience? Generally speaking, we are all confident while operating within our Comfort Zone. The tried and true activities are reinforced over and over. The only problem with this construct is we are limiting ourselves to what we already know and can do. The growth areas are always located outside our Comfort Zone, but venturing forth is a scary prospect. How do we either gain confidence in the first place or how do we extend the scope of our confidence?
The work environment has a huge impact on how we grow our confidence. If we work with or for people who are supportive, we can try, fail and grow. If our boss or teammates deride us for making mistakes, we learn to avoid doing anything new. If we offer up an idea or suggestion and are met with rebuke, derision, sarcasm or mock, we learn very quickly to never repeat that humiliation. Our world shrinks and we keep a low profile to avoid trouble.
On the other hand, if we are supported when we make mistakes and they are treated as a vital part of our professional growth, then we expand our range further and further. We are also more likely to come up with insights, ideas and proffer innovations. Let’s take a quick reality check: if we are not getting sufficient innovation in our organisation, it might not just be the lack of a good idea creation framework. It might be our toxic environment toward the new and different, that is overwhelming the creative process.
The boss stands in front of the whiteboard, black marker pen in hand and commands ideas from the team. Any ideas which are not perfectly formed are critiqued right there and then. The idea exponents are left in no doubt they are idiots for coming up with such a useless suggestion and the next idea is called for. A few rounds of this “fillet the idiot” game and the same three people put up their thoughts while the rest of the team sink a bit more deeply into their chairs, silently disappearing into the background.
Find out more when we come back from the break
Welcome back Don’t think this is a rare event. Despite all the good information about how to embolden people and the numerous books written on “empowering” the team, the crunch often comes in this type of public occasion. The reasons are simple – usually plain ignorance or a selfish value system. What worked for the boss on the way up is assumed to be a universal truth, so everyone needs to just “harden up”. A surprising discovery in managing people is that not everyone wants to be like us or wants to be the boss. Leading the most self-motivated 5% of any group is pretty easy, because they don’t need us in the first instance anyway. The tricky part is leading the people who are not like us.
If our whole organisation can become more confident than our competitors, we will do much better. How much does it cost to achieve that? How about nothing! Our leaders determine the work environment, the ethos, the vibe. If we understand how to grow people in confidence, then the organisation moves forward, because more people are able to come out of their Comfort Zones and grow.
When we look at how leaders are trained and developed, these basics are either overlooked or soon forgotten. The most proficient are promoted to positions of responsibility for others, but they are often confidence killers not builders. They were in that top 5% group, so they can’t understand the problem with their subordinates.
If we had “build confidence in our people” as a performance measure, we would start a virtuous circle, creating organisation wide progress. Take a cold hard look at the environment our organisation’s leaders are creating. Are we leaving money on the table because we are not getting as much from our team as we should? Are we focused enough on expanding confidence and Comfort Zones? If we aren’t, then it is probably time to reexamine the education of the leadership group and turn that around.
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In episode 39 we are talking about Keys To Owning The Room When Presenting. Find out more about that next week.
So Yoroshiku Onegai Itashimasu please join me for the next episode of the Cutting Edge Japan Business Show
We are here to help you and we have only one direction in mind for you and your business and that is UP!!!
