In this episode of the Expert Perspectives podcast, sponsored by Martindale-Avvo and hosted on Law.com, we’ll hear highlights from the August 21st presentation titled, The Ultimate Guide to the Legal Consumer’s Needs, Expectations and Actions.
What do clients value in an attorney? Are they more interested in your online reviews or your fee schedule? In the age of online information, do referrals still matter? As more potential clients perform their entire attorney search online, law firms are recalibrating how they manage prospects’ expectations and clients’ needs.
Erin Gerstenzang from EHG Law Firm and Patrick Palace from Palace Law give you the secrets to using the results of “Hiring an Attorney 2019: Consumers’ Needs, Expectations and Choices,” a proprietary report that covers the legal journeys of 6,300 consumers. Drawing on data and experience, they dive into the consumer decision-making process, the value of service they expect, and how they make their final choice.
