In this episode of the Managing Uncertainty Podcast, Bryghtpath Principal Consultant and CEO Bryan Strawser talks about the first question that any potential client asks: Shouldn't I have a plan for alien invasion??!
That's not really the question, of course. What gets asked is this: Shouldn't I have a plan for X?!
That situation could be an active shooter, a workplace violence threat, executive misconduct, a data breach, or a host of other common threats that businesses are faced with in today's uncertain world.
Instead, Bryan steers the conversation towards the idea of a crisis management framework. In other words, a process to triage information, escalate an incident into a broader crisis, and then manage that crisis through a defined decision making and communication process.
Now your company is able to deal effectively with any situation that it is facing, rather than just those where plans have been already put into place to handle.
Managing Uncertainty is a podcast series where we discuss global risk, crisis management, business continuity, and crisis communications. We talk about strategies, tactics, and resources that help you prepare for, respond to, and recover from all sorts of disruptions and critical moments. Our goal is to make sure that you're ready to lead through your company or organization's critical moment.
I'm Bryan Strawser, the founder, principal consultant, and CEO at Bryghtpath.
These days it's often an active shooter scenario or a food safety product recall, workplace violence or executive misconduct. These seem to be very popular crisis situations that companies are preparing for today.
My answer to this always is that having plans is great. Companies should build plans for the risk that they anticipate could happen to their organizations, for the disruptions that they think could happen to their locations or their headquarters or their employees, and they should plan for those situations that can really cause harm to their assets particularly their people around the world.