Dr. Billy Williams and Independent Agent Consultant Mick Hunt discuss some of the items, mentalities, and processes that are allowing some agencies to become very successful and some agencies to struggle

Watch on YouTube: https://youtu.be/Cy489lkInrE 

Key points in the podcast

4:00 How Mick failed at his first attempt at being an agent

8:00 Why agents often waste money on technology

22:00 The first two staff positions Billy fills when he invest in an agency

28:00 The first two processes an agent should put the most energy into when trying to change the culture of the agency

29:20 Why 70% of agency leaders deny important facts about their staff

33:40 Why hiring a consultant is not a magic pill to fix what is wrong in the agency

38:10 Why employees should be allowed to have their cell phone at their desk

39:30: Two things agency leaders should do as soon as the podcast is over