Recently, the media picked up on a report issued by HealthGrades and MGMA that ranked Maine doctors last in a “patient sentiment” survey. Mike and Julie discuss this finding and other aspects of patient experience with Omar Hasan, MD, MaineHealth’s chief quality and safety officer. Also, Heidi Wierman, MD, introduces the 2020 Skilled Nursing Facility Index, a tool from the ACO to help providers, discharge planners, families and patients identify the most appropriate SNF for post-discharge care.
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