Mousetalgia Episode 611: Doug Lipp and Pam Lipp

This week, Mousetalgia welcomes Doug Lipp and Pam Lipp to the show to talk about their individual extensive careers with the Disney Company. First, we talk to Doug Lipp, the author of "Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees." Doug discusses Disney University, learning from Van France and Jim Cora, opening Tokyo Disneyland, the cast member philosophy in Disney's international parks, and the experience of working for the Walt Disney Studios in the tumultuous 1980s. Then, we speak with Pam Lipp, who tells us about her time working at Disneyland on Main Street in the 1960s, making candy canes in the Candy Palace and selling jewelry at Rings and Things - and then becoming a tour guide at the park, and then moving to the Mickey Mouse Activity Center at the Walt Disney Studios for Disney University. Plus - Disneyland APs - keep 'em or get a refund? We discuss.