If you're looking to grow your business in the midst of the COVID-19 crisis, you've got to be taking service seriously. For many companies, service is a necessary evil that they offer with gritted teeth (because they feel that they have to), while for others, it's a profit center that leads to repeat business and customers for life.
What's the difference? Intentionality.
In today's conversation, we sit down with Grant Falco (Falco's | Spokane, WA) to dive deep on what it takes to grow a winning service department.
In this episode:
Don't sleep on this conversation—now more than ever service is what will keep businesses afloat in the coming months. You can transform your service calls from nails on a chalkboard to marketing that pays you by putting these principles in place.
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