Meet Darius Contractor, currently serving as Head of Growth at Airtable. But not so long ago, he was the Growth Engineering Leader at Dropbox, where he noticed that a large percentage of users upgraded to the business plan and shared all their files. He couldn't automate making everyone's files public - it would really upset those didn't want that - but he created a localization optimization strategy for those who did ("Minority Report"). And in doing so, he spoke to those users needs - retaining them at scale. Your new customer service hack is right here.
