Highlights from the October 21 webcast “How to Elevate and Enhance Policyholder Experiences in Property Claims.” This event featured Lisa St. Onge, Senior Assistant Vice President, Claims Executive Department at Amica Mutual Insurance Company; Matt Palczer, Vice President, Property and Subrogation Claims Operations with Erie Insurance; Lance Malcolm, U.S. President, Contractor Connection; and was led by Larry C. Thomas, Global President, Crawford Specialty Solutions.
