In this week’s podcast we talk about the true meaning of Customer Expectations. Today’s customers appear to be harder to please. Fast access to information on the internet has made everyone better researchers on product as well as services, and in turn your customers now have extremely high expectations. What are you doing to manage those expectations? As a successful business, you have to be good at setting up your customers’ expectations and making sure that everyone within your company is doing their part to help write the narrative of these expectations. Keeping your customer happy is everyone’s job.
The Chimney and Fireplace Success Network is a weekly podcast brought to you by the CVC Success Group and hosted by industry expert, Jerry Isenhour. Each week you will find new presentations to assist business owners and managers in turning their business dreams into their business realities.
